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. World Hospitality Magazine, May 2005, P.171

THE BEST AND THE WORST            BY MAXIMILLIEN de LAFAYETTE delafayette@americanhospitalityinstitute.org  

DELAWARE NORTH COMPANIES: UNITED STATES' BEST FOOD AND HOSPITALITY COMPANY OF THE YEAR

 

In 1999, I had -unfortunately- a very disturbing, unpleasant and disappointing PERSONAL experience with Delaware North Companies. I have no harsh words for them, for I fully understand that those incident (s) could and would have happened anywhere, especially, when there is, a very young girl (Of a Slavic background)  in a human resources department, who has been empowered by the president of the company to pass childish and absurd judgments on  outstanding peers in the hospitality industry, and on  those who have already made an immense contribution to food, beverage, hospitality and tourism industries. The problem is NOT the young employee' judgment- I could care less- but, the influence that young and  idiot employee had over the president of the company who had to come up with vital decisions based upon what that stupid human resources employee thought, approved, disapproved, and already decided upon! And this is alarming! But, her boss,  the president of Delaware North ( A subdivision company)  did not care. She sided by her small time employee and fully approved the decision of her "bizarre employee". Everything seems to work like a Swiss watch at Delaware North, except their notorious and lousy human resources department.

So, no hard feelings on my part. That incident which occurred 6 years ago,  would not refrain me, today,  from writing a glowing article about Delaware North, even though, it brought back, unpleasant memories.

 


OUTSTANDING REPUTATION

Photo: Jeremy Jacobs, Chairman and Chief Executive Officer of Delaware North Companies. A brilliant mind, with dominant leadership and unusual visionary brilliance. 

World Hospitality Magazine conducted a survey on the best food and hospitality industry companies in the United States. The survey also included sectors of tourism, leisure and food suppliers. Delaware North was among the 10 best companies in the United States. This company de facto enjoys a most outstanding reputation worldwide. Even in the Persian Gulf, where the United Arab Emirates are located, the name of Delaware North shines brighter than the desert sun. Under the fabulous leadership of Jeremy Jacobs, Delaware North generates annual revenues in excess of $1.6 billion. Delaware North is gigantic. They are everywhere. They create, design and manage national parks, airports, sports arenas, prestigious international events, you name it. And whatever they touch, they turn it into gold with a signature of excellence and perfection. In my book, they are the best of the best, la crème de la crème.

JEREMY JACOBS: A  TOUGH GIANT WITH A BIG AND TENDER  HEART

Mr. Jacobs is the driving force and cause and effect of the enormous global success of Delaware North Companies, one of the universe's leading  foodservice and hospitality  companies. An international consortium of families of companies with landmark names such as: The Delta Queen Steamboat,  American  Park   N  Swap,  CA

 

One Services, Sportservice, FleetCenter, Sportsystems, ad infinitum. Delaware North Companies has more than 28,000 associates serving hundreds of millions of customers around the globe. Mr. Jacobs is a remarkable human being. Tough on the surface, shrewd at the negotiations table, but under all these strength, power, wealth and leadership made out of steel,  and inside the heart of Jacobs, there is a lot of warmth, goodness and family values.

In recognition for his enormous contribution to the world of hospitality, tourism and travel, he has been   recently named to a new fifteen-member U.S. Travel and Tourism Advisory Board, appointed by the Secretary of Commerce . And the appointment was approved by The White House. This man is known for his generosity and support for academia. Mr. Jacobs is a benefactor of the University of Buffalo. He has been a member of the University of Buffalo Council since 1997 and was appointed chairman by New York's Governor George Pataki in 1998.

Mr. Jacobs and his wife Margaret live in East Aurora, New York. And they were productive: They gave the world, six children and 18 grandchildren.

 

NEXT WEEK: READ THE NEW COLUMN OF MAXIMILLIEN de LAFAYETTE: THE BEST AND WORST HOTELS AND RESORTS IN THE UNITED STATES

 

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