GUESTS MOST COMMON COMPLAINTS
By Maximillien de Lafayette
OF HOTEL GUESTS' COMPLAINTS:
1-Roomís temperature control.
access to elevators.
check-in and check-out transactions.
concierges do not speak their language.
6-Inaccessibility to their country newspapers. Many hotels donít have
foreign newspapers and magazines.
7-Small quantity of coffee bags in their rooms.
enough sugar packs in their rooms.
rooms do not have ashtrays.
10-Beds are too close to the walls.
small size of the rooms.
12-Concierges canít get them tickets to their favorite shows or major
attractions in town.
13-Hotelís restaurants closing early.
14-High prices at the hotelís gift shops.
15-Room service food is always cold.
16-Mineral or spring water is not freely provided in their rooms.
17-Wake-up calls are never on time.
shoe-shine service is available. And if they leave their shoes outside
the door of their rooms, they will never find them again.