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P. 103

GUESTS MOST COMMON COMPLAINTS

By Maximillien de Lafayette

 

LIST OF HOTEL GUESTS' COMPLAINTS:

1-Roomís temperature control.

2-Slow access to elevators.

3-Slow check-in and check-out transactions.

4-Parking.

5-Many concierges do not speak their language.

6-Inaccessibility to their country newspapers. Many hotels donít have foreign newspapers and magazines.

7-Small quantity of coffee bags in their rooms.

8-Not enough sugar packs in their rooms.

9-Many rooms do not have ashtrays.

10-Beds are too close to the walls.

11-The small size of the rooms.

12-Concierges canít get them tickets to their favorite shows or major attractions in town.

13-Hotelís restaurants closing early.

14-High prices at the hotelís gift shops.

15-Room service food is always cold.

16-Mineral or spring water is not freely provided in their rooms.

17-Wake-up calls are never on time.

18-No shoe-shine service is available. And if they leave their shoes outside the door of their rooms, they will never find them again.

 

 

 

19-High way robbery prices on long distance calls, faxes and telegrams.

20-No live entertainment.

21-Room mini-bar drinks (mini-bottles in the refrigerator) are extremely expensive.

22-The television set is far away from the bed.

23-Wine list have only American wine or very few French selections.

24-The bread is not warm enough or crispy.

25-Not enough bread on the table.

26-The waiter did not replace or bring new silverware for each meal.

27-The cashew, pistachio and peanuts bags are too small and expensive.

28-The windows in their room donít open.

29-There is not enough hangers in the room closet to hand their clothes on.  

30-The food has no taste and no flavor.

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